CRM Center – Customer Relationship Management Solution

Module Contacts is the main core of CRM Center, because it consists general information about all contacts of the organization. Most of the fields and categories that we are working with can be easily customized to the user’s wish. This option makes the system easy to implement in different organizations with different business focus.

In Module Contacts you can store general contacts data as well as "related contacts". In this way, the system provides the opportunity to describe the organizational structure of the main contact. In addition, CRM Center has the possibility for attachment of business cards or other images in electronic format.

CRM Center is one of the few CRM systems, which gives the opportuinty for setting and creating custom fields. The users have the possibility to use the predefined fields, as well as to create fields on their own, suitable with the current needs and working conditions.

CRM Center provides the opportunity to create custom fields …

The meaning and content of these fields is in the hands of the users. They could create such custom fields by themselves. This functionality allows CRM Center to be easily customized and to be suitable for any type of business or size of an organization. The users could use not only the standard build-in functionality, but they could develop CRM Center, according to their concrete business process.

CRM Center has the option for attaching any kind of electronic documents to each contact …

These could be general condition documents, contracts, annexes etc. Having the documents attached to the related contact, you get complete view of your customer.

Using Module Contacts of CRM Center you have:

Detailed information for any type of contact
Information for relations between contacts
Rank the contacts by more than twenty indicators
Possibility to use additional user defined fields
Complete history and list of past and upcoming tasks for each contact
Assign a responsible employee to each contact
Information for contact persons of each company

Due to CRM Center you know personally each of your contacts …

CRM Center identifies each customer individually and helps design the right strategy to approach him related to his individual requirements and expectations. The system keeps track of all activities between the company and the customers. All users of the system share common pool of data and could accept call or continue a negotiation with a customer even if the initial contact was made by other staff member.

The modern technologies, flexible architecture and friendly interface of CRM Center allow its fast and easy implementation in any company or organization. In any size of organization - from banks and enterprises to small companies and offices, CRM Center comes as a convenient and powerful sales and management tool.

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